Tag Archives: Super Users

Gamification and Super User Training

28 Jun

In recent weeks I’ve been developing a lesson plan for Super User training on a communication device called Vocera.

These Super Users will not only deliver training to front line staff in the future, but they will be also providing support to staff on the floor. Many of these Super Users have limited or no experience of Vocera, so naturally feel nervous about becoming Super Users.

As such, the challenge to me has been to design a training session that makes Super Users confident experts on Vocera in under two hours.

To achieve this, I didn’t want to just dump information. An information overload on what the device could do, would be too much in a one-off two-hour training session. And I didn’t want to rely on a ton of resources that the Super Users may never read or use. Instead I wanted to create a training session that would be structured but allow learners to develop their expertise in a multi-levelled manner. A bit like a computer game.

“Gamification” in relation to education has become quite a buzzword in recent years. While I really like the idea of creating an immersive gaming environment for learners to lose themselves in, the reality is I don’t have the time or resources to develop such an environment. Instead, I think where “gamification” can be most useful, is in applying the concepts of gaming to develop skills and competencies in the classroom.

This is best explained in an excellent blog post by Jo Cook. In the post, Jo refers to a presentation by Julie Dirksen about how traditional classes are “like constantly cycling uphill with more and more new things to learn.” Julie instead suggests structuring classes so they are more like a game, where they “start off easy then add more information, speed up the process and so on to the end challenge.”

In terms of introducing concepts of gaming, this approach seems more achievable for the instructional designer. And arguably, the training session should be more beneficial for the learner, especially when they are tasked to become experts.

I’ll find out in the coming weeks …