Assertive Communication – Applying a Model

13 May

This week I attended a course on Assertive Communication. At the core of the course was a model that allowed learners to provide assertive feedback.
Based on four elements – Describe, Impact, Specify/Suggest, and Collaboration/Consequences – the model allowed learners to navigate through a number of role-playing scenarios. The more learners practiced, the more confident they became.
However, for me it wasn’t the repetition of the model that made it effective. Rather, the simplicity of the model after the four elements were broken down into an acronym, DISC. As a learner, I could follow the acronym and shape my feedback.
More than the learning experience itself, this course reminded me of the effectiveness of models and power of mnemonics.

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