Getting the most out of interviews with existing users

9 Feb

As an instructional designer, sometimes you will join a project after a pilot scheme has been completed. This is an excellent opportunity to get to know the issues that users intially faced in order to address them for future training. But what is the best way to find out these issues?

There are a number of different strategies that an instructional designer can turn to – questionnaires, surveys, job and task analysis etc … But for me, to get to know what exactly the issues are, you need to talk to the users. Interviews can be open-ended, non-directed, or formally structured. The interviewees can be chosen randomly or be selected as key informants. At the end of the day, the objective is to get the most out of the interview. Choose a strategy and find out more than you expected!

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